Ashley School of Motoring - Terms and Conditions

You must hold a current driving licence (either provisional or full), valid for the class of vehicle i.e., car.   You must also be able to fulfil the DVLA eyesight requirements, currently to be able to read a number plate from a distance 20.5 metres (67 feet) using your glasses if normally worn.   This will be tested as part of your first lesson, as will the validity of your driving licence.   Failure to meet either of these will immediately terminate the lesson.  

Payment must be made before commencement of the lesson.   This will either be at the start of the lesson itself if paying by cash or at least 24 hours before if paying by some other method.  

Cancelling lessons, or postponing a lesson to a subsequent day, is strongly discouraged as it causes considerable disruption to the instructor's schedule and can affect other pupils.   However, it is recognised that emergencies sometimes arise and sufficient notice of cancellation cannot be given.   Therefore, the instructor has implemented a liberal cancellation policy.   You may cancel a lesson anytime up to 4 hours before the lesson time without incurring any charge.   Where less than 4 hours notice is given, or if you fail to show up at all, you will be charged the full fee for the lesson, regardless of the reason.   This applies equally to block booked lessons.   If you fail to attend at the booked time, it will be taken as a cancellation and the lesson is effectively 'lost'.

The instructor reserves the right to impose a more rigid policy or additional conditions if, at any time, the instructor feels that the facility is being abused by specific individuals.

In the event that the instructor has to cancel the lesson you will not be charged and the lesson will be rearranged at your convenience.   The instructor is not liable for tests cancelled by the DSA.

Use of the vehicle is at the discretion of the instructor.   Whilst the vehicle will be provided for tests to be taken, this is entirely at the discretion of the instructor.   There is no right to use the vehicle for practical tests but the instructor will endeavour to ensure that the car is made available for the test when required.   However, the car will not be made available for tests unless the instructor is satisfied that the pupil is of an acceptable standard.   In the event that the car ceases to become available, the instructor will endeavour to ensure that sufficient notice is given to the pupil to avoid DSA cancellation fees but this cannot be guaranteed.  

The instructor will at all times be courteous, polite and presentable and will adhere to the DSA voluntary code of practice.   In the same way, it is expected that you behave in a manner appropriate to the lessons being given.   Behaviour contrary to the expected standard is likely to terminate the lesson with immediate effect and may prejudice any further lessons.   Lessons will also not be conducted if you are perceived to be unfit to drive through ill-health or under the influence of drink or drugs.  

Furthermore it is important to make sure that you wear the correct footwear when driving. Flip-flops, high heels or heavy boots are not advisable and driving in bare feet is completely unacceptable. Ideally you should wear comfortable good fitting shoes which allow a certain amount of feeling through the sole.

The instructor undertakes to carry out a lesson of the agreed duration.   This does not mean that you will be driving for the entire period of the lesson as a briefing and discussion have to be a part of the lesson.   This follows the DSA guidelines but the instructor will endeavour to provide as much actual driving as possible within the duration of the lesson.  

The instructor's diary is planned to allow lesson durations to be adhered to precisely.   Therefore, punctuality is expected from you and if you are late for the start of the lesson, it will only be extended beyond the expected end-time at the instructor's discretion if the diary so allows.  

Complaints should be made in the first instance to the instructor who will endeavour to resolve the complaint to the client's satisfaction. If that proves to be impossible, then reference should be made to the DSA's Registrar of Approved Driving Instructors.

Offers are made totally at the discretion of the instructor and can be withdrawn at any time without prior notice.   Offers are subject to individual terms and conditions.   Once an offer is agreed and the agreement signed by the client and the instructor, it shall be binding.   However, in order to qualify for any offer, you must continue to fulfil the individual conditions of the offer until such time as the benefit of the offer has been taken.